Shipping policy

At Belmoss, we are committed to delivering excellence not just in our products, but in our service. We know you’re excited to receive your order, and we work tirelessly to ensure it reaches you as safely and quickly as possible.

1. Order Processing Time

All orders are subject to a processing period before shipment.

  • Fulfillment Window: 2 to 3 business days.

  • What happens during this time? We perform a final quality check on your items, carefully pack them to prevent damage, and hand them over to our trusted logistics partners.

  • Note: Orders placed on weekends or public holidays will begin processing on the following business day.

2. Shipping & Delivery Estimates

Once your order has been processed and picked up by the courier, the estimated transit times are as follows:

  • Estimated Shipping Time: 7 to 9 business days.

  • Total Delivery Window: Please allow approximately 9 to 12 business days from the moment you place your order until it arrives at your doorstep.

Please note that these are estimates. Factors such as high-demand seasons (Black Friday, Christmas), extreme weather, or local customs procedures may occasionally cause slight delays.

3. Tracking Your Order

Transparency is key to peace of mind.

  • As soon as your package is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number.

  • You can track your journey directly through our website or via the link provided in the email. Please allow 24-48 hours for the tracking information to update in the carrier's system.

4. Shipping Destinations

We currently provide tracked shipping Worldwide

5. Customs, Duties, and Taxes

Belmoss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, for most of our target regions, packages are typically delivered without additional customs fees due to our optimized logistics.

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address entered is correct. We have a very small window to make changes (usually within 12 hours of placing the order). If you notice an error, please contact us immediately at info@belmoss.com.

7. Lost or Stolen Packages

Belmoss is not liable for any products lost or damaged during shipping if the tracking information confirms delivery to the address provided. However, if your package is lost in transit (no delivery confirmation), please reach out to us, and we will open an investigation with the carrier to resolve the issue.